Frequently Asked Questions

Everything you need to know about your Kismet by Milka experience.

What materials are used in Kismet by Milka jewelry?

Each piece is handcrafted using 14k gold and adorned with high-quality diamonds and precious gemstones to ensure lasting elegance and value.

How long does shipping take for international orders?

International orders typically arrive within 5 to 7 business days via our express courier partners, depending on customs processing in your country.

What is your return and exchange policy?

We offer a 14-day return policy for unworn items in their original packaging. Please note that custom-made or personalized pieces are final sale.

Can I track my order once it has been shipped?

Yes, as soon as your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your shipment in real-time.

Do you offer a warranty on your jewelry?

We provide a one-year warranty covering manufacturing defects. This does not include damage caused by normal wear and tear or improper care.

How should I care for my jewelry to maintain its shine?

We recommend cleaning your gold jewelry with a soft cloth and avoiding contact with harsh chemicals, perfumes, or salt water to preserve its brilliance.